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Returns & Exchanges
Editions are made in small runs, so the policy is written to be clear rather than clever. If the fit is wrong we'd rather have them back than have you wear something that hurts.
Start a return
Returns and size exchanges run through our returns portal. Look up your order with the order number and the email or zip code you used, choose a refund or a size exchange, and we take it from there.
Prefer to talk to a person? Email support@yearonegoods.com with your order number.
The terms
- Return window
- 14 days from delivery to request a refund.
- Condition
- They have to come back in re-sellable condition — unworn, soles clean, box intact. Try them on indoors on carpet; once a sole has been scuffed outside we can't resell them.
- Exchanges
- Size exchanges on available editions, subject to stock. You have 5 days from delivery to request a size exchange.
- Made-to-Order Policy
- All Year One boots are made to order and handcrafted specifically for you. Orders may be cancelled within 24 hours of placement. After 24 hours, production begins and orders cannot be cancelled or refunded.
- Return shipping
- We pay. A prepaid label comes with your return.
- Refund timing
- Once your boots arrive we check them over for re-sellable condition, then issue the refund. Your bank takes a further 5–10 business days to post it.
How it works
Start online. Open the returns portal, look up your order and choose a refund or a size exchange.
Print the label. A prepaid return label comes with your return — we pay the shipping.
Send them back in the original box. Once they arrive we inspect, then refund or ship the replacement.
Faults
These are welted boots made by hand, and hand work occasionally goes wrong. If something has failed rather than worn — stitching, the welt, the overlay — send photographs and we'll sort it out regardless of the window above.
Ordinary wear isn't a fault. Soles wear down; that's what the welt is for, and any good cobbler can put a new one on.